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CONTACT US
Email * Instant Message * Phone * Mail
THE BEST WAYto contact us is by email. Our email address is

customer_service@liveandlearn.com

And the best way to place an order is to use our secure online shopping cart system. 

We monitor email 24 hours a day, 7 days a week. You will be surprised how quickly we will respond to your email (provided a response is appropriate). It is our favorite way to correspond!

You can use our email address to place an order, ask us a question, or to make a comment. Every email message we receive is reviewed by a real person.

But please note, when you send us an email message you will first receive an automated response, commonly called an auto responder. The auto responder lets you know we received your email message.

The auto responder also contains information which may address your question or comment, and if it does...we will not follow up with a personal response!

INSTANT MESSAGE
During the course of most days, and at strange hours at night, we have an employee online who will be glad to answer quick questions via AOL Instant Messenger. If you have an AOL Instant Message screen name you can contact us via our screen name which is liveandlearntoys. Give it a try, it may the quickest way to get your question answered!

PHONE
We are sorry, but we do not have a toll free number. If you want to call us, it will have to be on your dime. If you don't want to pay for the call, send us an email message...that is free!

We have limited phone hours, therefore it is often hard to reach us by phone, especially during the holiday shopping season. But if you feel daring, and don't mind picking up the cost of the call, phone operators are generally available from 9:00 AM until 2:00 PM Eastern Time, Monday - Friday.

Our phone number is 443-394-8501. If you are going to call us to place an order we strongly suggest you have your item numbers ready and credit card handy to speed the process.
But again, we prefer you send us an emailcustomer_service@liveandlearn.com

FAX
We are sorry, but we no longer accept orders via fax.

SNAIL MAIL
If you want to mail in an order you must use our shopping cart system. There is an option during the check out process to tell us you want to mail in payment.

Under no circumstances should you send in an order, or payment for an order, until you have placed the order online and received verification that all items are in stock from our customer service department.

We would hate to have you send a check or money order for an item which was sold out, but not reflected as sold out on the web site.

When you complete our online order form we will tell you by return email the status of your order, the amount due, and the correct mailing address for orders.

END
Well, that's it. We hope we covered all of your questions. If not, contact us and we will try to answer any additional questions you have.

Your friends at Live And Learn...
 
 

Live And Learn - Giving children a head start on tomorrow!

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