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THE
U.S. CONSUMER PRODUCT SAFETY COMMISSION
GOVERNMENT
AGENCY INFORMATION
HOTLINE
To report a safety problem with a consumer product call 1-800-638-CPSC.
WHO THEY ARE
The U.S. Consumer Product Safety Commission (CPSC) is an independent
federal regulatory agency created by Congress in 1972 under the Consumer
Product Safety Act. The agency's mission is to:
"...protect the public against unreasonable risks of injuries and deaths
associated with consumer products."
They have jurisdiction over about 15,000 types of consumer products,
from coffee makers, to toys, to lawn mowers, to fireworks. However, some
types of consumer products are covered by other federal agencies. For example,
cars, trucks and motorcycles are within the jurisdiction of the Department
of Transportation; food, drugs and cosmetics are covered by the Food and
Drug Administration.
THEIR HOTLINE SERVICES
You can call their toll-free Hotline to:
---report an unsafe product
---report a product-related injury
---find out whether a product has been recalled
---learn how to return a recall product or arrange for its repair
---get information on what to look for when buying a consumer product
---get information on how to use a consumer product safely
---receive information about ordering CPSC safety publications
For a list of publications, send a postcard to:
Publications List, CPSC, Washington, DC 20207
If you have a product complaint or want to report a product-related
injury, you will speak directly to a Hotline operator. The Hotline staff
is available between 8:30 AM and 5:00 PM Eastern time, Monday through Friday,
except holidays.
The Hotline also has a TTY number for the hearing-or speech impaired
1-800-638-8270.
The Hotline has staff who speak both English and Spanish. In addition,
arrangements can be made for callers to speak with someone in any of the
following other languages: Arabic, Burmese, Cambodian, Cantonese Chinese,
French, German, Greek, Hindi, Italian, Korean, Japanese, Punjabi, Ukrainian,
Urdu, Vietnamese and Yiddish.
INTERNET SERVICES
You can contact the office any time, day or night. Their web site address
is www.cpsc.gov
To file a product complaint or report an injury, their E-Mail address
is:
info@cpsc.gov
RECORDED RECALL AND SAFETY INFORMATION
The Hotline has a wide variety of recorded messages on product recall,
consumer products and product safety. The messages below are accessible
with a touch-tone telephone 24 hours a day, seven days a week by pushing
the three-digit number shown below after you have called the main Hotline
number 1-800-638-2772.
211.....Toys (including crayons)
212.....Bunk beds, toddler beds
213.....Children's furniture, indoor equipment
214.....Clothing, children's apparel
215.....Outdoor playground equipment
216.....Bathroom equipment, personal care appliances (such as hairdyers)
217.....Bicycles, exercise equipment, recreational and craft products
218.....Disposable lighters, lighter fluids
219.....Decorative and novelty products
220.....Drug packaging
221.....Fireworks
222.....Furniture
223.....Hardware and power tools
224.....Home heating and cooling equipment (including fans and space
heaters)
225.....Home electrical systems (including garage door openers and
flood lights)
226.....Kitchen appliances and equipment (including coffeemakers, mixers
and juicers)
227.....Heavy- and light-duty household appliances (such as dishwashers
and vacuum cleaners)
228.....Lawn and garden equipment
229.....Pest control devices
230.....Pools, spas, hot tubs, patio equipment
231.....Smoke detectors, fire extinguishers
555.....Listing of CPSC publications
YOUR VIEWS ARE IMPORTANT
They want to provide you with the best Hotline service possible and
are always interested in learning how they can improve. If you have any
comments or suggestions, they would like to hear from you. Simply ask to
speak with the Hotline manager when you call:
1-800-638-CPSC
1-800-638-2772
1-800-638-8270 (TTY)
Or write to them at:
CPSC Hotline
Washington, D.C. 20207 |