THE BEST WAY to contact us is by e-mail. Our email address is email@example.com
And the best way to place an order is to use our secure online shopping cart system.
We monitor email 24 hours a day, 7 days a week. You will be surprised how quickly we will respond to your email (provided a response is appropriate). It is our favorite way to correspond!
You can use our email address to place an order, ask us a question, or to make a comment. Every email message we receive is reviewed by a real person.
But please note, when you send us an email message you will first receive an automated response, commonly called an auto responder. The auto responder lets you know we received your email message.
This is a great feature, but very few people take advantage of it. During the course of most days, and at strange hours at night, we have an employee online who will be glad to answer quick questions via our Live Chat System. Simply click on the Live Chat Button found on the left side of most of our web pages. When someone is available to answer your question immediately it will say, "Need Help?" "Click Here Now For Live Customer Support" and someone will answer your questions right then and there. But when no operator is available it will say "Leave A Message" "Live Help Offline", at which time you can click on it, leave your message, and someone will reply by email as soon as we return to work the next business day.
We are sorry, but we do not have a toll free number. If you want to call us, it will have to be on your dime. If you don't want to pay for the call, send us an email message...that is free!
Phone operators are generally available from 9:00 AM until 4:30 PM Eastern Time, Monday - Friday.
Our phone number is 443-394-8501. If you are going to call us to place an order we strongly suggest you have your item numbers ready and credit card handy to speed the process.
We are sorry, but we do not generally give out our fax number. Please call us during normal business hours to ask about our fax number.
Our Mailing Address is: PO Box 498, Reisterstown, MD 2113
VISITING OUR WAREHOUSE
If you are ever in our area you can stop in to chat with us and browse our warehouse. We would love to meet you. We are located in Owings Mills Business Park (the same business park as the Emissions Testing Facility), which is just a few minutes north of the Baltimore Beltway, off of Owings Mills Blvd.
If you want to stop by to pick up an order, and not pay any shipping fees, it is best to either place the order in advance online, and use the "pick up order" option or to call in advance to ensure we have what you want in stock, and have it held for you. Although our web site is normally current, there are times products go out stock and the web site is not updated or refreshed immediately.
The best way to find us is to use the link below to Google maps that has our address, phone number, and our hours (it changes and updates daily). There is also link on the Google page to click for directions. If you need additional information please let us know.
Additional information about shopping at our warehouse can be found here!
Well, that's it. We hope we covered all of your questions. If not, contact us and we will try to answer any additional questions you have.
Your friends at Live And Learn...