Ordering information for orders Not Going To The United States
We require all international customers to use PayPal as the payment option at Checkout. We also require all orders shipping internationally to use PayPal at Checkout. This includes all our customers here in the United States who are sending a gift out of the country. You do not need to have an established PayPal account to use this payment option. You can sign in as a guest with PayPal and use your regular credit card.
International customers using a freight forwarder in the United States are still required to use PayPal. If you already have an established PayPal account please be sure your freight forwarder's address is an approved shipping address on your PayPal account. The exception to this rule is if you are using a credit card issued in the United States and the freight forwarder's address is the address associated with the credit card. Then you can use either PayPal or Live And Learn secure checkout; whichever you prefer. The second exception applies to Canadian customers. Our neighbors to the North can also use PayPal or Live And Learn secure checkout; whichever you prefer.
The fee for every International order is different. The fee you will see in the cart is an estimate!
Usually the shipping/handling fee shown in the cart will be enough to cover the actual shipping/handling charges. And if it is more than the amount shown in the shopping cart, you will be notified. You will be told the amount of the shipping/handling fee for your specific order and given the option to continue with the order or cancel.
The shipping/handling fees charged for countries outside the United States are based on destination, weight, package dimensions and complexity of the order. Because preparing an International order is more complex we typically charge a small handling fee over and above the actual cost of postage.
The pre-authorized amount is the fee you will see in your cart during checkout, and by placing the order you are authorizing the stated shipping/handling fee in advance. If the amount shown covers the real shipping/handling charges we will apply the charge and the order will ship on schedule. If the actual shipping/handling fee is less than the amount pre-authorized in the cart, the excess amount will be refunded, and the final charge amount for your order will be reduced. A copy of your revised invoice will be in the package and you will be notified of the adjustment via email. If we must contact you to authorize additional money for shipping/handling, order processing will be delayed until we hear from you. You will never be charged more than the amount shown without your consent.
International packages are usually shipped via International Priority or First Class Mail with an estimated delivery time of 6-10 business days.
Please note, some countries impose customs fees, duty charges, or other costs on international shipments. If this is not your first time shopping internationally, you probably know more about your country's charges than we do. Our price quotations never include these extra amounts. It is always best to check locally about the extra charges you may have to pay. A good place to find information is your local postal office. If they do not know the answers to your questions, they may be able to guide you to the correct government agency for the answers.
Finally, we are sorry to say that items that state they "ship for free" only refer to the 48 contiguous United States. The shopping cart will not add a shipping fee, but we will contact you in such situations with the actual shipping amount and give you the option to proceed or cancel the order. So please do not submit an order unless you are prepared to pay for shipping. You can always send us an email message and we can provide an estimated shipping quote.
Canceling An Order
We understand that sometimes you may change your mind after placing an order. Depending where your order is in the processing chain, we may or may not be able to cancel the order. We will do our best to locate the package and honor your request, but if we cannot, then you will need to contact us for a return authorization when you receive the package (see Returns page).
In addition, just as we understand that you may change your mind after placing an order, you also need to understand that we may have already invested time, labor and materials processing your order, and may expend a bit amount of effort hunting down your package, therefore we do charge $2.95 for an order cancellation of packages already in the processing chain.
As discussed above, if the shipping/handling fee is more than the amount pre-approved in the shopping cart you will have the option to cancel the order. In this situation you will not be charged a cancellation fee.