Returns, Damaged Items And Packing Errors
Live And Learn has a fairly standard return policy. In general, you have 30 days to return most items purchased. At holiday time we will extend the return policy if you make us aware the order is a Christmas, Hanukkah or TY4BY gift.
We normally refund the full purchase price of the item(s) being returned. We do not refund any shipping fees, and additional fees may be deducted in certain circumstances which are explained thoroughly below.
There are certain conditions and exceptions covered in our return policy. Damages and packing errors are handled differently than standard returns. International customers do not have the same protection as domestic customers.
If you need to cancel an order shortly after placing it, see the bottom of our Shipping Information web page.
Please read all the information in this section for full details...this is the most important section to read before placing an order, so please read it all...especially item number 5 in red type which specifically states what items cannot be returned!
1 - RA Number - All returns must have a RA Number (Return Authorization Number). To receive a RA Number you must either send an email message to firstname.lastname@example.org or call us at 443-394-8501 and tell us you have a return. If emailing, include the full customer name as shown on the invoice, the invoice date, invoice number, and tell us what you want to return. We will reply via email with all the information necessary concerning the return. If you don't see a reply in your inbox, please be sure to check your trash or spam folder for our response. Unauthorized returns will not be credited and will only be shipped back to you at our discretion and your expense.
2 - Standard Return - A standard return is an item you received, but decide not to keep. There is nothing wrong with the product, you just want to return it. Unless a product's description on its web page states otherwise, an unopened item may be returned within 30 days after shipment for a full no hassle refund. The item cannot have been used, and must be in perfect condition (including the packaging). Products which are not in retail packaging such as some plush, dolls, etc. must be in their original condition which includes having all tags still attached.
If we shipped the item(s) to you free of charge, we will deduct our cost to ship the package to you from the amount of your credit. If you paid a shipping fee, but we charged you less than our actual cost to ship the package to you, we the additional shipping cost we incurred will be deducted from your credit. If either of these situations apply, we will tell you the amount of the deduction when you contact us for the Return Authorization.
If the item(s) shows signs of wear, the packaging is not in pristine condition or is returned to us in a lesser condition than how it was sent to you, there may be a repackaging charge, or the return may not be accepted. Therefore, do not return anything if it is not in perfect condition. When you contact us for the Return Authorization, you can let us know if you have any concerns about the condition of the product. Then we can work together to make sure the item(s) is eligible for full or partial credit.
Additionally, at our discretion, we may charge a restocking fee, not to exceed whichever is greater of $2.95 or 10% of the order's total, to cover re-packaging, processing, materials, and labor costs. This usually occurs if something is returned in a damaged condition and you didn't tell us before making your return.
Remember, all returns must have an RA number or they will not be accepted. See item #1 above for information on obtaining a Return Authorization.
3 - Damaged Items And Shipping Errors - All of the products we sell are brand new, factory fresh items from reputable manufacturers. And when we ship an item to you, it goes through many checks to ensure you get exactly what you ordered.
Even so, once in a while an item may get damaged in shipment or there may have been a manufacturing problem during a production run or the wrong item is shipped from our warehouse. Therefore, you must check your order immediately upon receipt.
All damages and errors in shipment must be reported to Live And Learn within 7 days without exception.
Each case of damage is handled differently. You may be asked to return the product to us, to the manufacturer, or to no one at all. Products which are received damaged may be replaced or returned for a refund at the discretion of Live And Learn and its suppliers.
Please be advised, some companies offer no warranties for their toys and some companies offer very good warranties. But please understand, we personally do not offer any warranty of any kind. Toys can break, that is a fact of life, and we do not replace a toy if it breaks.
Thus, by placing an order you are acknowledging that Live And Learn does not warrant the life span or quality of the products it sells, and you are agreeing that Live And Learn's sole responsibility is to ship you a brand new, unused product in the condition received from the manufacturer and nothing more.
Additionally, the products we ship are in the condition we received them from the manufacturer. Unfortunately, there are times the product's retail packaging may arrive to you slightly crushed or damaged. We do not warrant against retail packaging damage. Although we do our best to ensure your package arrives looking fresh, superficial damages can occur because of a number of reasons...to cut costs many manufacturers use retail packaging that is light and thin and just the pressure of packing material inside the shipping carton may damage it, some items such as dolls have see-through plastic retail boxes that can get marred or easily dented in transit, some packages are light weight and when they are shipped they may fall victim to having an extremely heavy carton thrown on top of it and subsequently get crushed, etc. We apologize in advance if the contents of your order contains one or more items that looks a little less than perfect. Even though we do our best to avoid such situations, it can happen when packages are loaded and unloaded on trucks, tossed around in shipment facilities, and piled on conveyor systems multiple times on their trip from us to you. Please rest assured we examine every item before it leaves our warehouse and we never knowingly send anything which is in poor condition.
4 - Special Information For International Customers - The products we sell do not have any international warranties. Therefore it is very, very important to inspect your package the day it arrives to determine if anything was damaged in transit. Every international order is shipped insured, and a damage claim can be filed for damages in transit. It is also important to only purchase items which are not likely to have a hidden manufacturing defect which may surface after a short period of time. If you receive a product with a manufacturer's defect it will be at the manufacturer's discretion whether they will help you. Although we will assist and advise you if you receive a damaged item, or an item breaks prematurely, Live And Learn itself does not offer any warranty or guarantee for the products you purchase.
5 - Non-Returnable Items - Certain items cannot be returned under any conditions. If a non-returnable item is received damaged, and you contact us within the prescribed 7 days as discussed above, we pledge to remedy the situation via replacement or refund. Items which cannot be returned under any condition include all (opened or unopened) DVDs, books, mouth instruments, final sale items, special orders of products we do not normally stock, bulk purchases, guitars and any item designated on its web page as a nonreturnable product.