WHEN WILL MY ORDER SHIP? - At this time most orders will ship within 2 business days! Orders shipping to APO/FPO and International addresses may take an additional day or two to leave our warehouse. Orders with personalized items will usually take 3-5 business days to ship. You will always be notified via phone or email if there are any shipping delays.
Need it to ship right away? Call us at 443-394-8501!
We ship all regular domestic orders going to the contiguous United States via the United States Postal Service in the sequence received. All orders outside the mainland United States are also shipped via the United States Post Office via Priority or First Class mail.
When your order ships an email message is sent with the tracking number and delivery information. If you don't see an email message with the shipping information please check your spam or trash folder. And, remember if there is a delay in shipping or a problem with the order, you will be notified promptly by phone and/or email.
SHIPPING FEES - Unless a product states it ships for free, or has its own special shipping fee, our shipping/handling fee for orders going to the 48 Continental United States and APO/FPO addresses is a flat rate amount.
In the event an order's actual shipping costs far exceeds the posted schedule, or the complexity of the order requires extra handling, we will contact you prior to shipment to authorize an additional shipping/handling fee. Please note this is an unusual circumstance and only arises on a very rare occasion.
Shipping Fees - Domestic Orders To 48 Mainland States and APO/FPO
Most orders to the 48 contiguous U. S. have a flate rate fee of $6.95
Most orders going to Alaska and Hawaii have a flat rate fee of $14.95
Certain individual items may ship for free, and a few extremely heavy items may have their own special shipping fee. If free shipping or a special shipping fee applies, the information will be clearly noted on the product's web page. If you order items which ship for free or which have their own special shipping fee, and also order additional items that have a shipping charge, then you will also be charged the flat rate shipping fee.
If you return items that received free shipping, our original shipping cost to ship your package will be deducted from your refund. If you paid a shipping fee but the actual cost to ship the package exceeded the amount you paid, it may be necessary to deduct the excess shipping amount from the credit due for the returned item(s). When you request to make a return you will be notified if any deductions for shipping will be applied to your credit.
We do our best to honor our shipping policy, but there are certain occasions where a shipping fee will need to be added or adjusted, such as an extremely large, oversized order with heavy items going across the country or to a remote rural area. If we feel an order needs a shipping fee adjustment, you will be contacted before the order is fully processed. We will try to work with you finding common ground that is fair to you and us, and quite naturally, you will have the option to cancel the order if you do not want to continue with the order. Please note we rarely have the need to adjust the shipping fee.
WHEN WILL MY ORDER BE DELIVERED? - Delivery times vary depending upon where the package is going...domestic, military base, international address, etc. We ship from Maryland, and the closer you are, the faster you will receive your package. Generally most orders shipping to the contiguous United States should arrive within 1-4 business days after they are shipped.
Shipments to Hawaii and Alaska usually take 3 to 4 days to arrive after shipment, and outside the United States arrival times vary...some packages arrive in less than a week, but most arrive within 1-3 weeks. Delivery times to APO/FPO addresses vary based on country.
Although it does not happen often, packages do get misrouted for various reasons and delivery is delayed. No organization is perfect...not Live And Learn, and not the Postal Service. Thus, by placing an order you are agreeing not to hold us liable if a package does not arrive by the date you expect, whether it is Live And Learn's fault, the carrier's fault, or for some other reason regardless of the method the package is shipped or the amount paid for the service. Our only commitment is to ship the package timely by the agreed upon service.
CAN I HAVE FASTER SHIPPING? - We know there are times you want an order faster. Since costs for Next Day service vary by package weight and destination, we do not charge a set amount. For faster shipping options, call us at 443-394-8501, or email us at firstname.lastname@example.org for a "Faster Shipping" quote. You need to tell us exactly what you want to order, and the zip code the package will be shipping to. If you need next day delivery, the fees can be extremely high depending on what you are ordering and where it's going.
We know there are times you may not need next day or expedited shipping, but you do need your package to arrive by a specific date. If you need to make sure your package will be scheduled for delivery by a specific date, you can include a message in the ADDITIONAL INFORMATION section found right after your billing address when you check out. Tell us the date you need to have the package and your best contact telephone number, and if the package will be scheduled for delivery by that date or sooner, we will process and ship the order. If the package will be scheduled to arrive after the date you provide then we will get in touch with you and let you know your faster shipping options as well as the additional costs. Please don't forget to include the best telephone number where you can be reached during the day. We will hold your order if we know it will not be scheduled to arrive by the date you specify.
We understand that sometimes you may change your mind after placing an order. Depending where your order is in the processing chain, we may or may not be able to cancel the order. We will do our best to locate the package and honor your request, but if we cannot, then you will need to contact us for a return authorization when you receive the package (see Returns page).
In addition, just as we understand that you may change your mind after placing an order, you also need to understand that once you place an order, the fees we have to pay to process your charge, may not be refundable to us. That's right, the minute you submit your order, it costs us money, and that money may not be refunded to us if you cancel your order. And of course, by the time you contact us to cancel an order, we may have already invested time, labor and materials processing your order, and may have to expend some effort hunting down your package. Therefore we do charge an order cancellation fee ranging from $2.95 - $5.95 depending on the fees we will be charged, and what stage of processing your order is in.
Shipping Information To Countries Outside The United States click here.